RETURNS ---- Our policy is for 14 days. If 14 days have passed after receiving your order, we unfortunately cannot offer you an exchange. To be eligible for an exchange, your item must be unused and in the same condition as you received it. It must also be in the original packaging. To make a return, you must present us with a receipt or proof of purchase. Exchanges We replace an item only if it is defective or the size does not match. Send us an e-mail to email@example.com Shipping & Returns To return a product, you must send an e-mail to firstname.lastname@example.org Refunds However, if we cannot find a solution and you really want a refund, you will be charged a 20% discount. (excluding express delivery costs), if it is a decision of the buyer. You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. Depending on where you live, the time required to receive your exchanged product may vary. Contact Information If you meet all these conditions, please contact customer service via the contact form: https://www.ealty.fr/pages/contactez-nous Your request will be processed as soon as possible.